A question about an OpenSource GIS tool ? Oslandia has the answer !

WHY SUBSCRIBE TO OUR HELP DESK OFFER ?

The goal of Help Desk is to support you and your projects with the help of our team of expert engineers. We help you to learn how to use libraries, solve problems you encounter on a daily basis, and get support and guidance on all issues related to software tools. Our Help Desk service applies to OpenSource GIS software, especially on our core expertise (PostGIS/QGIS/3D) and related tools from the OSGeo Suite.

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Contact us

Pricing

A single price for all software listed above. Our offers are based on time consumed.

Pack 10H

€ 1800

Pack 20H

€ 3528

Pack 100H

€ 17100

TERMS

  • Prepaid support package valid for one year
  • Response time: 12 office hours max.
  • A client contact is designated
  • Time spent to answer is deduced from remaining time (Unit : 15 minutes )
  • Spent time and remaining time  directly available on the platform
  • End of service when ordered time is exhausted or at the end of validity period
  • Helpdesk open during office hours  (Mon-Fri, 9 am-6pm)
  • Helpdesk in English, French or Spanish languages

HELP DESK WORKFLOW

  • Access to our online issue management plateform.
  • A video call is scheduled if required, for more efficiency and potential remote screen control
  • E-mail access to the platform is possible.
  • Notifications, RSS, full automated reporting are provided