QGIS support

SUPPORT OFFER QGIS

Why take support ?

Support is for the latest LTR version ( « Long Term Release»). QGIS project publishes a new LTR version per year. Each LTR receives regular corrective updates, in which all corrections made by Oslandia are integrated. You have access to all these versions as soon as they are released. Depending on the level of support, Oslandia also provides an installer including corrections made before the release of the official patch update.

The QGIS project also publishes two intermediate versions every year, every four months. Contact us if you want support on these versions.

Guarantee for your production

Be serene everyday! If you encounter a problem on QGIS, the rapid mobilization of our experts, all QGIS developers, will allow you to face the situation by offering you a quick and efficient solution.

Participation in the evolution

You have access to an annual survey on the developments you would like to see in QGIS. You participate in the life of the project by directing the developments made by Oslandia.

Continuous Software Improvement

Support supports the strengthening of software quality. Sharing costs with all support customers allows for greater economic efficiency, and the guarantee of a constant improvement in quality.

Open Source support

Subscribing to the QGIS support offer is also a support action towards the community via actors integrated into the ecosystem of free software. Oslandia offer an industrial framework to help companies and their partners to support the project in a transparent manner.

Prices and conditions

A support contract is a guarantee of the operation of a specific software. It allows you to ensure that your work tool continues to function and that any malfunctions encountered are corrected as soon as possible. You have the choice between 4 offers of which one can be customized for your needs.
Basic
€2500/yr
    • support plateform

    • desktop

    • datasource standard

    • ...

Standard
€4500/yr
    • support plateform

    • + processing

    • datasource standard

    • ...

Premium
€14 500/yr
    • support plateform

    • + server

    • various datasources

    • "core" plugins only

Custom
Adapted
    • support plateform

    • + custom build

    • various datasources

    • plugins

ACCORDING TO YOUR USE

CHOOSE THE BEST OPTION

 Basic Standard Premium Custom
Price ( 1 year )2 500 € 4 500 € 14 500 € Adapted
Supported Plateforms
Windows and Linux (Debian & derivatives)
Ticket level (*)L1L1L1-L2L1-L3
Ticket limit31050Custom
Maximum response time2 days1 day4 hoursCustom
Supported components
+ QGIS LTR Desktop
+Supply of an installer of the corrected version
+ QGIS Processing
+ QGIS LTR Server
+ Other specific components
+ Custom build
Supported datasources
+ Standard
+ Oracle Spatial
+ ECW
Plugins
+ Core plugins
+ WPS-Client
+ Offline Editing
+ PostGIS data versionning
Support access
+ Support platform
+ Email
+ PhoneWhen necessaryWhen necessary
+ Knowledge base (English)
+ Base de connaissance (Français)
Supported languages
+ English
+ Français
+ Español
Support by core developers
Support hoursOffice hoursOffice hoursOffice hoursCustom
  • Ticket levels :
    • L1 bugs are critical bugs leading to a crash or data loss
    • L2 bugs are severe bugs, blocking the use of a feature of the application
    • L3 bugs are medium level bugs, considered as non-blocker
  • Supported processing modules are the ones packaged with the official QGIS release
  • Office hours are 9:00 to 18:00 Paris time (GMT+1)
  • Supported platforms are Windows (starting from 7) and Linux (Debian derivatives). Contact us if you need other platform.

NEED INFORMATION OR A PERSONALIZED OFFER ?

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